All of our garments are hand made to order in New Zealand. The secret to keeping our prices affordable is that we only make what is ordered. With this in mind, please check the sizing guide for each garment before you make your purchase.
The general size guide can be found here. If you have any questions about the fit or sizing please get in touch before presale opens - we are always happy to help! We really want you to love your new items as much as we love designing and making them.
You will be provided with a return address, your item must be returned using a tracked courier service and you must provide the tracking number via email. Please make sure you include a note with your package with your full name, reason for returning and order number. Once the returned item has been received it will be inspected and if it is deemed in original condition a credit will be issued.
The value of the credit will be for the price of the item only (not the additional delivery fee charged at checkout). This credit can be used via the website during any of our presale times for up to six months after the date of issue.
As per our obligations under the Consumer Guarantees Act no refunds will be issued unless the item is deemed faulty; in which case, Harrïe & Sam will repair the fault or replace the garment with a new item in the same size and style. If we are unable to replace or repair, Harrïe & Sam will process your refund within 3 working days.
Please ensure you have read and understand the above conditions before requesting a return exchange or online credit code.
To process your return please email us within 48 hours with your name, order number and reason for return to firstname.lastname@example.org